Last updated: September 3, 2026

K9BracePro operates this store and website, including the related information, content, features, tools, products and services we provide to customers (collectively, the "Services"). Our online store is powered by Shopify, which provides the ecommerce infrastructure used to deliver the Services.

This Privacy Policy explains how we collect, use, disclose and otherwise process personal information when you visit or use our website, purchase from us, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use or disclosure of personal information, this Privacy Policy controls.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with K9BracePro, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, such as your name, billing and shipping address, email address and phone number.

• Payment and transaction information, such as payment method information, payment confirmation, order details, refunds, cancellations and purchase history.

• Account information, where applicable, such as login credentials, preferences and account settings.

• Order and product information, including products viewed, added to cart or purchased and information required to process or support your custom order.

• Communications with us, including information you provide when contacting K9BracePro by email, contact form, WhatsApp, phone or other communication channels.

• Device and technical information, including IP address, browser type, device type, network information and other identifiers.

• Usage information, including how you interact with our website, pages viewed, links clicked and other activity involving the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, contact us, submit fitting or support information, use customer account features, or otherwise provide information to us.

• Automatically through the Services, including through cookies, pixels and similar technologies when you use our website.

• From Shopify and service providers that help us operate our store, process payments, provide analytics, deliver customer support, fulfill orders, prevent fraud or provide other business services.

• From business and advertising partners or other third parties, where permitted by applicable law.

How We Use Personal Information

We may use personal information for the following purposes:

• Providing and fulfilling the Services. This includes processing payments and orders, arranging shipping, supporting custom fitting, communicating about your order, processing permitted cancellations, refunds or other resolutions, and providing customer support.

• Improving the Services. We may use information about how customers interact with our website and Services to improve usability, customer support, products and the shopping experience.

• Marketing and advertising. Where permitted by law, we may use personal information to send marketing communications and to measure, personalize or deliver advertising on our website or other platforms.

• Communicating with you. We may use your information to answer questions, provide fitting or order support, respond to requests and maintain our customer relationship.

• Security and fraud prevention. We may use information to authenticate transactions, protect our systems and customers, detect suspicious or fraudulent activity and maintain the security of the Services.

• Legal and compliance purposes. We may process information to comply with applicable law, respond to lawful requests, enforce our policies and agreements, establish or defend legal claims and protect our rights or the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate K9BracePro and provide the Services.

This may include:

• Shopify and service providers that provide ecommerce infrastructure, payment processing, technology, analytics, customer support, hosting, fulfillment, shipping or other operational services.

• Business and advertising partners that help us measure or provide marketing and advertising services.

• Shipping and fulfillment providers where information is necessary to deliver an order.

• Third parties you direct us to use or authorize us to communicate with.

• Affiliates or related entities, where applicable.

• Government authorities, regulators, courts or other parties when disclosure is required by law or reasonably necessary to protect legal rights, safety or security.

• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing or sale of assets.

We do not disclose personal information to advertisers so that they can independently access your private customer communications with K9BracePro.

Marketing, Advertising and Privacy Choices

We may use Shopify and other service providers to support analytics, advertising measurement and personalized advertising.

Depending on where you live, certain uses of information for targeted advertising may be considered a "sale," "sharing," or use for "targeted advertising" under applicable privacy laws.

Where applicable, you may opt out of these uses through our Your Privacy Choices page.

If your browser sends a recognized Global Privacy Control signal, we may treat that signal as an opt-out request where required by applicable law.

Relationship With Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes certain personal information about your access to and use of the Services in order to provide ecommerce, payment, security, analytics and related functionality.

Information provided through our store may therefore be transmitted to or processed by Shopify and service providers located in countries other than the country where you live.

Shopify may also process information through certain enhanced or network-based features in accordance with its own privacy practices.

You can learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

K9BracePro, Shopify and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use the Services, measure performance, prevent fraud and support advertising.

Your browser or device may allow you to block or delete certain cookies. Disabling cookies may affect the availability or functionality of parts of the website.

Where required by law, additional consent or privacy controls may be presented to you.

Third-Party Websites and Services

The Services may contain links to websites, communication platforms or services operated by third parties, including social media and messaging platforms.

When you leave our website or interact directly with a third-party service, that third party's privacy policy and terms apply to its processing of your information.

K9BracePro is not responsible for the privacy, security or content practices of third-party websites or services that we do not control.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may independently consent to the processing of their personal information under applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined under applicable privacy laws, personal information of individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide and support the Services;

• complete orders and maintain transaction records;

• meet accounting, tax, legal and regulatory obligations;

• resolve disputes;

• prevent fraud; and

• enforce our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you some or all of the following rights:

• Access or Right to Know. You may have the right to request information about personal information we hold about you.

• Correction. You may have the right to request correction of inaccurate personal information.

• Deletion. You may have the right to request deletion of certain personal information.

• Portability. You may have the right to receive certain personal information in a portable format.

• Opt Out of Sale, Sharing or Targeted Advertising. Where applicable, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as a sale or sharing.

• Restriction or Objection. In some jurisdictions, you may have the right to object to or request restriction of certain processing.

• Withdrawal of Consent. Where processing is based on consent, you may have the right to withdraw that consent.

These rights are not absolute and may be subject to legal exceptions.

You can exercise applicable opt-out rights through our Your Privacy Choices page or contact us using the details below.

We may need to verify your identity before completing certain privacy requests.

Where permitted by law, you may also authorize another person to submit a request on your behalf. We may require evidence of that authorization.

We will not discriminate against you for exercising rights available under applicable privacy law.

Marketing Communications

If you receive promotional emails from K9BracePro, you may unsubscribe using the link provided in the message.

Even after you opt out of marketing communications, we may continue to send non-promotional messages relating to your orders, fitting process, customer support, account, policies or other transactions.

United Kingdom and European Economic Area

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection law, including rights to:

• object to certain processing;

• request restriction of processing;

• withdraw consent where consent is the legal basis for processing; and

• lodge a complaint with your applicable data protection authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Complaints

If you have a concern about how we process personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal certain decisions or lodge a complaint with an applicable privacy or data protection authority.

For the European Economic Area, information about national supervisory authorities is available through the European Data Protection Board.

International Data Transfers

K9BracePro, Shopify and our service providers may transfer, store or process personal information outside the country where you live.

Where applicable law requires safeguards for an international transfer of personal information, we rely on legally recognized transfer mechanisms, which may include Standard Contractual Clauses, equivalent UK transfer mechanisms or other legally permitted safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology or legal requirements.

When we make changes, we will post the updated policy on this website and revise the "Last updated" date above.

Where required by law, we will provide additional notice.

Contact

If you have questions about this Privacy Policy, our privacy practices or your privacy rights, contact:

QIANG C TRADING LIMITED
Trading as K9BracePro

Operating Address:
101 Devalinder Dr
Newark, DE 19702
United States

Email: support@k9bracepro.com

Phone / WhatsApp: +1 980-516-4286

For purposes of applicable data protection laws, K9BracePro is the controller of personal information it determines how and why to process, except where another party, such as Shopify, acts as an independent controller for its own processing activities.