Start with what you need to do.

At checkout, choose your dog's weight tier, affected rear leg and brace color. Measurements are completed afterward with a Fit Coordinator.

• Share breed, weight and affected leg
• Include any veterinary diagnosis or surgery history
• Add a clear standing side photo when available

A brace is not a substitute for veterinary diagnosis or medically necessary treatment.

No casting is required. Your Fit Coordinator reviews standing photos and guides each measurement one at a time before production is confirmed.

• Measure with the dog standing naturally
• Keep the tape snug without compressing fur or tissue
• Wait for review if any point is unclear

Place the hinge at the knee joint and follow the recommended strap sequence. Recheck placement as your dog begins to move.

• Check the skin after every early session
• Keep the brace clean and allow it to air dry fully
• Stop use and contact the Fit Team for rubbing, swelling, distress or persistent slipping

Typical arrival is about two weeks after complete fit information is confirmed: approximately one week for the custom build and approximately one week for tracked delivery. Timing is an estimate and can be affected by carriers or customs.

• Include your order number when contacting support
• Check tracking only after the dispatch confirmation arrives
• Use the shipping policy for market and delivery terms

Send clear fitted photos and a short walking video. The Fit Team will review the issue and may guide placement, strap tension or another fitting change before determining a resolution.

Include your order number, a close photo of the affected part and a brief description. Manufacturing-defect coverage is different from fit support and requires review.